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shiny car serge kutuzov nm unsplash Marketers polish their brands to a high gloss shine. Every word, color and font carefully honed to perfection. When marketing works effectively, leads are generated and new customers come in the door, call or go to your website.

But these victories won’t do you any good if the customer experience falls short.

Woman sitting in front of laptop computer with drawings of eyes covering her real eyes "Dear Valued Customer,"

I recently received an email with this salutation from a company where I spent a significant amount of money about two years ago. They wanted to see if I needed more of their services. They even referenced a survey that I had “recently” filled out—but actually had done more than a year ago.

orange crushed can “Everyone should buy my product,” is the answer we often hear from both startups and seasoned marketers when we ask about their target audiences. But marketers rarely have enough time and budget to market effectively to everyone. Here’s 6-step method to crush your marketing goals with smarter targeting.

Moo sticker 1 They say good things come in small packages, but a recent experience indicates that good experiences come wrapped in branded packaging. And we all know that good—and better yet, great—customer experiences lead to loyalty, trust and repeat purchases.

640px Burn Notice logo.svg The television series Burn Notice features a spy, a retired Navy SEAL and a former IRA operative working together as unlikely do-gooders rescuing underdogs and making bad guys quake in their boots. While the characters run full-tilt into danger (like most reasonable people won’t) they offer lessons every marketer should take to heart.

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