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From Our Blog

  • Sync or sink

    synchronized swimmingRapidly growing companies are moving fast. Maybe feeling like they're in the Shark Tank. Some are using Lean Startup methods to evolve their develop brand or launch product extensions. They're pivoting, challenging themselves and using smart learning to propel them ahead.

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  • How past employees affect your future brand

    Worst Place to WorkWhat happens when an employee leaves? Beyond the exit interview, it's safe to assume that several people will post online reviews that are either wildly flattering—or excruciatingly unflattering. Are you paying attention? Ignorance is not bliss.

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  • A culture of happiness = happy customers

    happy customer feedbackHOGG Heating & Air Conditioning Company has a smart internal brand that infects its customers faster than a summer cold. They know they're more than just an HVAC company. They see themselves as the ones who come to the rescue.

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  • 4 ways silos destroy brands

    silosA problem for many high growth companies is that their operations are changing at such a rapid rate that their culture and intentional strategies fall by the wayside. At the same time, they probably have a strong external marketing campaign adding fuel to the growth.

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  • Are we there yet?

    roundabout sign2Someone just asked me when I knew MB Piland was "there," or that our company had made it. It surprised me. I believe a high-growth company is never "there." But without an intentional plan, it's easy to get trapped in a roundabout. Here are three things to help you keep driving your brand forward.

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  • Bulletin board as canary in a coal mine?

    consistencydemotivatorObligatory rules and regs and a so-called motivational poster in a company break area make me think of something Despair.Inc. lampoons. The other stuff that's posted (or not) can signal an alarm about the health of the internal brand.

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  • How bow ties and pocket protectors build a genius internal brand

    H&R Block celebrates internal customersH&R Block has been under fire for its recent foul ups on electronic filings. But that aside, they make me feel like they're real people who love what they do—and they'll take care of me. I bet their employees feel the same way, too.

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  • Choose your customers first

    seth godinAnother thought-provoking read from Seth Godin's daily blog: Choose your customers first. In this post, Seth talks about how we often rush to the end: creating a product, and then trying to shoehorn in our brand and customers. This is especially dangerous for rapidly growing companies.

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  • What the Marines and Argo teach us about powerful internal culture

    Huff PostSeparating the "real" from the "Hollywood" is always tough for a movie based on a true story. Wonder about details and characters in the film Argo? A recent interview on Huffington Post says one thing's certain: the famous, "Argo f*** yourself" was real.

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